Customer Service: It’s not about NEVER failing
Customer service is the life blood of a retail brand that lives and dies by the favour it can win by treating its clients properly
2015 is: The Year of the Customer
According to the Chinese Zodiac, this is the year of the Goat… Which is great… I guess… But more to the point – I think that this is the year of the customer! As I mentioned in a related post earlier this week; organisations are going to have to start thinking more about how their …
