Category: branding

Is it really self-service?

Is it really self-service?

It is an obscure title I will give you that. So what am I on about?! So over the weekend I needed to log on to the DStv self-service portal to add a portable device to my account. I was all set; I had the serial number; my account number; the device number; everything. Everything that …

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Align Content to Customer Journey

Align Content to Customer Journey

Continuing our theme about this being the year of the customer; I thought that today would be a great time to chat about content marketing. A facet of marketing that crosses seamlessly between online and offline. Although marketers the world over all agree that content marketing is vitally important; not all of them are getting it right. So …

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2015 is: The Year of the Customer

2015 is: The Year of the Customer

According to the Chinese Zodiac, this is the year of the Goat… Which is great… I guess… But more to the point – I think that this is the year of the customer! As I mentioned in a related post earlier this week; organisations are going to have to start thinking more about how their …

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Merry Christmas!! Bah Humbug!!

Merry Christmas!! Bah Humbug!!

Merry Christmas!! A bit shocked at the timing of this post? Well now you know how I felt when I walked into the Cresta Shopping Centre Checkers and was greeted with a hearty, “Merry Christmas!”, as I went through the doors and was further confronted by reindeer, fake snow and other festive wonders!! This post …

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How To: Write Great Thought Leadership Content

How To: Write Great Thought Leadership Content

As with most business buzzwords, thought leadership (and eminence) have become overused and misunderstood. The purpose and place of thought leadership is at its core a primary and effective way of positioning the author as an expert (read thought leader) in their field! To this end, thought leadership articles cannot be approached as “tick box” activities …

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Positioning is not a waste of effort

Positioning is not a waste of effort

Seems like a bit of a blase title to this blog; but that’s exactly what I have seen too many organisations thinking of their positioning strategies. They underestimate the effect that an assumed position can have on all of their marketing and even operational efforts. Let’s unpack what a positioning strategy really is. Positioning strategy …

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Technology Fast 50 Ranking hits South Africa!

Technology Fast 50 Ranking hits South Africa!

The Technology Fast 50 is a Deloitte initiative that runs in countries around the world and has seen technology start-ups flourish from humble beginnings into some of the world’s most innovative and respected companies. Now in its fifteenth year internationally, the Fast 50 has reached our South African shores. The Fast 50 programme ranks a …

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Social Media Summit Presentation with ITWeb

Social Media Summit Presentation with ITWeb

There is so much buzz and hype around social media – especially in a Business 2 Business context; so much so that organisations are finding it difficult to keep up with the trends and further to that show real business value from their social media efforts. Measuring by followers, likes and friends is all well …

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How marketing can learn from technology

How marketing can learn from technology

Marketers are faced on a near daily basis – especially when talking from a digital perspective – with the fact that there are new ways of reaching and interacting with their target markets. There is a lot that can be said about each of these new platforms and how they are being monetised, but it …

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The Marketing Generalist and their sphere of influence

The Marketing Generalist and their sphere of influence

Initially when I started putting this post together, I wanted to talk about marketing specialists vs. marketing generalists. What I originally wanted to draw attention to is the fact that while we are experiencing a huge uptake of specialist marketing personnel, we might be missing the bigger picture. Let me expand. In a marketing department …

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