Mobile Payment Solutions

Mobile Payment Solutions

The mobile payment revolution is upon us! Technologists and futurists have been making promises about mobile payment solutions for almost a decade now. Promising that it would revolutionise the way in which we pay for goods and services. In fact, I was quoted by ITWeb back in 2012 in an article entitled Wireless spells ‘end …

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Technology silos that must be broken down

Technology silos that must be broken down

Much has already been written about the CIO and the CMO having to work closely together. Already in 2016 in a Gartner Research webinar, analyst Laura McLellan made mention that the next department to claim technology ownership, will be marketing – predicting that CMOs will spend more money on IT than their CIO counterparts. Claims such as …

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The Future of Last Mile Logistics

The Future of Last Mile Logistics

Last mile logistics is the Holy Grail for courier and logistics companies. Ensuring that parcels and packages get to the right place safely, on time and efficiently. This is a particularly tough nut to crack when you have large informal settlements that don’t have clear roads and street numbers, let alone physical houses that are …

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IT Leaders are still not considered Business Leaders

IT Leaders are still not considered Business Leaders

With the proliferation of digital transformation and technology-speak in an organisation; I am constantly amazed that CIOs or IT leaders are still fighting for their seat at the executive table. This was recently reinforced as I have read through a number of digital transformation surveys and research reports from a number of large and respected …

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Digital Culture Must Precede Digital Transformation

Digital Culture Must Precede Digital Transformation

Digital culture is not quite what it looks like at face value. Digital culture is not defined as one where everyone lives on a digital platform 24/7. Sure there are certainly large pieces of activity that can be devoted to being on a digital platform; but this is not what makes for a digital culture. …

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Omni-Channel Experience Defined

Omni-Channel Experience Defined

The Omni-channel experience is a relatively new marketing term that quickly reached buzzword status. Already in that first sentence there are a number of problems that make omni-channel something quite difficult for brands to get right; which is quite troubling as the core of the omni-channel experience is not a new concept. The omni-channel experience …

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Change Behaviour: Part Art; Part Science

Change Behaviour: Part Art; Part Science

Change is the only constant. We have had this phrase beaten into us for decades; and quite frankly there is probably no truer phrase out there. But when we dig a little deeper and question why, “why is change constant?”, we uncover some interesting truths about human behaviour that must be controlled to really affect change. …

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Unique | Bespoke | Individual | Un-Retail

Unique | Bespoke | Individual | Un-Retail

“I am unique!”. A phrase that has never meant so much to business as it does today. In our culture of instant gratification we’re driven to demand bespoke solutions that are purpose-built around our particular personal paradigms. How are companies meant to keep up and what is driving our need to be unique? Social Drivers …

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Brand Executives Have Four Faces

Brand Executives Have Four Faces

Brand executives have to adapt and pivot at a rapid rate to make sure that their brands are as relevant tomorrow as they are today. To do this they are constantly adjusting their focus from what is happening here and now, to what might be happening on a more distant time horizon. Brand executives are …

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Retail Stores of the Future: What’s Driving The Change

Retail Stores of the Future: What’s Driving The Change

Retail as we know it is under pressure. Disruption is happening at every turn. Whether it is the rise of online shopping, the downturn in consumer spending or the squeeze on margins, things are not fantastic in the world of retail. This is not just conjecture, when you start listening to the news and reading …

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