Technology silos that must be broken down

Technology silos that must be broken down

Much has already been written about the CIO and the CMO having to work closely together. Already in 2016 in a Gartner Research webinar, analyst Laura McLellan made mention that the next department to claim technology ownership, will be marketing – predicting that CMOs will spend more money on IT than their CIO counterparts. Claims such as …

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Learn to speak Exco

Learn to speak Exco

Jargon. Arguably the biggest killer of shared understanding at exco. The business world is littered with a lexicon of terminology that baffles even the most ardent scholar of business. When we add the subcultures of technology, marketing, operations, supply chain, finance and any other segment of business we are lucky if anyone has a clue …

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Leaders drive Culture which affects Digital Transformation

Leaders drive Culture which affects Digital Transformation

Digital transformation is the process whereby your organisation embraces the online world. Whether it is through client facing systems and processes or if it is only in the realm of the employee. This change to business process and operations remains critically in the heads of leadership who can make or break a change to the …

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Digital Culture Must Precede Digital Transformation

Digital Culture Must Precede Digital Transformation

Digital culture is not quite what it looks like at face value. Digital culture is not defined as one where everyone lives on a digital platform 24/7. Sure there are certainly large pieces of activity that can be devoted to being on a digital platform; but this is not what makes for a digital culture. …

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Change Behaviour: Part Art; Part Science

Change Behaviour: Part Art; Part Science

Change is the only constant. We have had this phrase beaten into us for decades; and quite frankly there is probably no truer phrase out there. But when we dig a little deeper and question why, “why is change constant?”, we uncover some interesting truths about human behaviour that must be controlled to really affect change. …

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Blank Stares Don’t Help You Win At Customer Service

Blank Stares Don’t Help You Win At Customer Service

I have noticed an astonishingly absurd frequency in the amount of people relating stories with a frighteningly similar theme. around poor customer service. I mean, we are talking epidemic proportions here! How many times have you walked  over to a shop assistant to ask a question about a product or service; only to be met …

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Physical Space as a Factor of Culture

Physical Space as a Factor of Culture

The last few articles I have written have all focused exclusively on the factors which influence culture. This is critically important for any business to understand; whether you are an entrepreneur starting to expand; or a multidimensional business battling to get everyone pulling in the same direction. Culture is what keeps your business on track. …

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Transparency as a Factor of Culture

Transparency as a Factor of Culture

Entrepreneurs are often very consumed with their product and the way their product is perceived in the market. They default to business metrics and market penetration as metrics for their business success; which is absolutely right. There is often one metric which is over looked; and that is “culture”. We are taking an in-depth look at …

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Organisational Design as a Factor of Culture

Organisational Design as a Factor of Culture

Following on from a recent post where we looked at how entrepreneurs could ‘culture’ culture; we identified 6 elements that influence corporate culture. One of these was organisational design. So let’s start with the proverbial elephant in the room. If you are an entrepreneur just starting out and you are expanding your founding team from one …

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