Learn to speak Exco

Learn to speak Exco

Jargon. Arguably the biggest killer of shared understanding at exco. The business world is littered with a lexicon of terminology that baffles even the most ardent scholar of business. When we add the subcultures of technology, marketing, operations, supply chain, finance and any other segment of business we are lucky if anyone has a clue …

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Leaders drive Culture which affects Digital Transformation

Leaders drive Culture which affects Digital Transformation

Digital transformation is the process whereby your organisation embraces the online world. Whether it is through client facing systems and processes or if it is only in the realm of the employee. This change to business process and operations remains critically in the heads of leadership who can make or break a change to the …

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Digital Culture Must Precede Digital Transformation

Digital Culture Must Precede Digital Transformation

Digital culture is not quite what it looks like at face value. Digital culture is not defined as one where everyone lives on a digital platform 24/7. Sure there are certainly large pieces of activity that can be devoted to being on a digital platform; but this is not what makes for a digital culture. …

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Digital Transformation Correctly Calibrated

Digital Transformation Correctly Calibrated

Digital transformation is certainly the buzzword of the decade. It has made Buzzword Bingo winners the world over as it has punctuated every digital, tech; futurist and marketing conference in recent memory. This article it not meant to question the viability of digital transformation; but rather challenge its focus. Traditionally every digital transformation project is …

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Change Behaviour: Part Art; Part Science

Change Behaviour: Part Art; Part Science

Change is the only constant. We have had this phrase beaten into us for decades; and quite frankly there is probably no truer phrase out there. But when we dig a little deeper and question why, “why is change constant?”, we uncover some interesting truths about human behaviour that must be controlled to really affect change. …

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Problem Solving With Peripheral Vision

Problem Solving With Peripheral Vision

Problem solving is a skill that needs honing. Entrepreneurs face having to make business critical decisions daily. Whether they are working on approaches to acquire new clients or they are trying to understand the financial impact of employing new staff. Their lives are a quagmire of decisions. The problem however is that a lot of the time …

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Unique | Bespoke | Individual | Un-Retail

Unique | Bespoke | Individual | Un-Retail

“I am unique!”. A phrase that has never meant so much to business as it does today. In our culture of instant gratification we’re driven to demand bespoke solutions that are purpose-built around our particular personal paradigms. How are companies meant to keep up and what is driving our need to be unique? Social Drivers …

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Retail Stores of the Future: What’s Driving The Change

Retail Stores of the Future: What’s Driving The Change

Retail as we know it is under pressure. Disruption is happening at every turn. Whether it is the rise of online shopping, the downturn in consumer spending or the squeeze on margins, things are not fantastic in the world of retail. This is not just conjecture, when you start listening to the news and reading …

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Fashion | Saving | Technology and Changing A Culture

Fashion | Saving | Technology and Changing A Culture

There is a lot of media attention around the new Mna Nam saving fashion accessory ; but what is the point of it really?! To understand that; let’s have a look at the premise of why it exists. At its base level it is about changing the culture of South Africans to make them save. …

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Blank Stares Don’t Help You Win At Customer Service

Blank Stares Don’t Help You Win At Customer Service

I have noticed an astonishingly absurd frequency in the amount of people relating stories with a frighteningly similar theme. around poor customer service. I mean, we are talking epidemic proportions here! How many times have you walked  over to a shop assistant to ask a question about a product or service; only to be met …

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